Zoë's Place Baby Hospice
Zoë's Place is a unique baby-specific hospice based in the UK. Zoë's Place provides a short break service and palliative and end-of-life care to babies and infants aged from birth to 5 years, living with life-limiting conditions. They provide services across Liverpool, Coventry and Middlesbrough.
The pre-admissions and admission process saves so much time for staff and families, allowing information to be reviewed and updated only when necessary. This has taken the pressure off parents to be at the hospice a lot earlier than the child’s admission time. This is a big help to parents as they already have so much going on.
Project Co-ordinator, Zoë's Place Baby Hospice
How adopting Care Database helped the families we work with?
Families stay updated about the referral progress and what items are outstanding before they can start using the services.
Parents are now less pressurised as they don’t have to go through a lengthy admissions process each time their child stays.
Having all the information in one place and displayed in date order makes it easier for parents to review care plans.
It is easier for parents to give clinical sign-off with all the updated care plans in one section.
The support provided by the care database team has been excellent. The team is very approachable and follows up on any issues raised. With many system and process transitions after the inception, nothing has been a problem, and the team consistently delivered the best possible support and training with documents to support. This all helps with the fantastic service we can provide to our special babies.
Support provided by The Care Database Team
Improvements observed since the adoption of The Care Database
More time for Care delivery
Reduced the time spent completing paperwork throughout a child's stay, allowing more quality nursing time spent with the children.
Faster Admission Process
The care staff can now review all the relevant care plan assessments in one place for the child’s visit before their stay.
Gives families peace of mind
Helpful for parents to stay in the know-how of the referral progress and care plan reviews
Children's files are up to date and relevant with everything. Easy search and filter by categorisations in the care notes section
Want to learn more about how we helped Zoë's Place Baby Hospice care staff? Download the entire case study now!