Person-centred care is widely recognised as a key measure of the quality of care provided to a patient and their family as a whole. Putting the focus on working collaboratively with the patient ensures that their voices are heard and that their choices help to inform decisions surrounding their treatment and care. Within a hospice environment, person-centred care is essential to the provision of palliative care and emotional support for the patient at end-of-life. Here, family support teams will also consider each family member as an individual having their own choices and needs.
Collectively, administrative, and clinical teams are working to ensure personalised care, making informed decisions daily based on what is important to the patient. To work effectively, the team need a well-equipped care management platform that incorporates features putting the focus on person-centred care. Effective electronic or digital care management platforms give staff more time with the patient and family members.
Consider the following six features of a care management system which help the care team to deliver choice-based care:
Secure access portal for patients and families: Involve the patient and their families in decisions surrounding their care by giving them access to their care plans. This not only informs them of the decisions around their care but also allows them to be part of those decisions, detailing their wishes and choices and reviewing their care plans whenever they wish. In turn, this relieves pressure on admission and gives families information about daily activities when they cannot be there themselves.
Bespoke care plans: Each organisation involved in the patient’s care provides different levels of support. Care plans should reflect that individual support whilst allowing a family to upload care plans that they share across all their care providers. Bespoke care plan templates designed by your teams will ensure safe care while making sure that the wishes of each patient and family member can be heard.
Preferences of the patient and each family member: Alongside care plans, recording the basic preferences of the patient and each family member means that they can be invited to those events that would benefit their health and well-being.
Outcomes: Measure a patient’s current status and the outcomes that are important to them, using text-based outcomes and scored assessments.
Dependencies. Use care plans to consistently generate each patient’s dependencies and match staffing competencies to provide safe and appropriate care.
Dietary requirements. Record the allergies and dietary requirements of each patient and family member. Providing favourite foods will encourage the patient to consume enough to meet their nutritional needs. The catering team and care staff should be able to extract a catering report with just a few clicks, helping them to create safe and appropriate meal plans.
Person-centred software transforms care by removing traditional paper-based procedures and maximising the potential of the care team. Effective patient record-keeping and easy information retrieval options, allow the care staff to focus on the patient’s choices.
If you’re not using a person-centred care management system already, then now is an excellent time to start! Book your demo to hear from our experts on a live call today.